Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Advice changing young lives

Money advice services

These short films made by our Youth forum show how the Citizens Advice service can help young people who are struggling to manage money and debt problems. Scooby tells how he got a £1 overdraft which accrued charges of around £600 because he ignored the letters. Adila is a shopaholic who has not been able to control her spending and has ‘maxed out’ her credit cards, overdraft and student loan. The young people have also recorded their top tips for managing money. This project is funded by the HBOS Foundation. The young people were helped to produce the films by Bold Creative, (New window) www.boldcreative.co.uk.

Scooby's story

Adila's story

Top tips from our young people regarding managing money

The right place to go

This short film gives an overview of how the Citizens Advice service can help young people to deal with the problems they face no matter how big or small. The young people in the film are volunteers acting out real life situations commonly dealt with by our Citizens Advice Bureaux.