The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
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We offer a programme of training courses for advisers and specialist case workers in the areas of welfare benefits and employment law.
Please note that individuals not working or volunteering in an organisation are not entitled to book onto our training courses.
Most of our courses carry Continuing Professional Development (CPD) hours.
Our trainers are experts in their field and are staff from Citizens Advice Specialist Support providing a consultancy service to bureau advisers, training and other services.
Check out our advanced booking discount! If you are able to book three months (or more) in advance we can offer you a 10% discount on the total cost.
Find full details of our courses and online booking via the links below:
Citizens Advice is the national membership organisation for Citizens Advice Bureaux in England and Wales. Specialist Support provides a consultancy service in welfare benefits, money advice, housing and employment law plus training and other support services from offices in Cardiff, Leeds and Wolverhampton.
If your agency gives advice on any of our specialist subject areas, you may be interested in obtaining our expert support and advice by subscribing to our online consultancy service.
This training programme is open to all advisers . We ensure that learning includes practical examples and case studies that are highly relevant and can be applied as soon as you return to your workplace. Our trainers are experts in their own fields as well as experts at developing others. We continually evaluate our tutors to ensure that they deliver training of a consistently high standard that is highly interactive, stimulating and enjoyable!
Every year we train over 1000 solicitors, advisers and professionals from a wide range of organisations, many of whom tell us that they would recommend us to a colleague. Which course you attend will depend on your own experience and needs, and those of your staff and colleagues. If you would like more information about any of the courses please contact us on 0113 224 5824.
We are happy to provide training at your own venue on a date that is convenient for you. This can be a very economical way of arranging training. We will provide the tutor and all course materials and you do the rest! You could make further savings by sharing the costs with other organisations in your area. All courses are tailor-made to meet your training needs and start from as little as £780 per day.
inhouse_benefits_proforma (
100kb)Upon receipt of your completed proforma or email our training team will be in contact.
All of the courses delivered in our programme carry Continuing Professional Development (CPD) hours - 5 hours CPD for a one day course. For more information please see course details and / or visit the course accreditation section.
Unless specified, all our courses are one day courses. A typical training day starts at 10.00am and finishes at 4.00pm.
Our training is mainly delivered from city centre venues in Leeds, Birmingham, Manchester, London, Liverpool and Cardiff. If you have any specific requirements please do let us know when you book.
We have a range of charges depending on the type of course and the nature of your organisation. Fee information can be found alongside the course details on this website. If you can book three months (or more) in advance we can offer you a 10% discount on the total cost!
If you need to cancel your place, you must inform us in writing by letter, email or fax. If we receive your cancellation more than 10 working days before the course delivery date, we will refund your course fee, minus a £25 administrative fee. If you cancel your place with less than 10 working days notice, you will be charged the full course fee. In these circumstances we would encourage you to send a colleague in your place. Cancelling a place on one course more than 10 working days before its delivery date and transferring onto another course will also incur a £25 fee. It is not possible to transfer onto another course at less than 10 working days notice.
Please note that Citizens Advice reserves the right to cancel courses at short notice. In these circumstances we would offer a full refund of the course fees. We also reserve the right to change venues, trainers and the programme if necessary. You will be informed of any relevant changes to the advertised programme by e-mail. If you have a confirmed place on a course and that course has been cancelled, we will also attempt to contact you by telephone and e-mail.
Welfare benefits and employment law training brochure (
0.97mb) October 2009 - March 2010Welfare benefits and employment law training brochure ( 440kb) April 2010 - September 2010To book a place on one of the courses please use our online booking form.
"I have been on several courses run by Citizens Advice and have always found the tutors give a thorough and informative session... I would highly recommend the courses that Citizens Advice have on offer and look forward to continuing my learning and development with future courses that Citizens Advice provide". (Diana Watmuff, Holmewood Advice Service following attendance on Benefits & Mental Health and Effective DLA Form Completion courses - October 2009)
"I found the course useful as it reconfirmed some of my existing knowledge, as well as learning some new areas. The tutor was quite engaging and very attentive. The course materials were well presented and I feel that I am able to use a point of reference when required ". (Rosemary Emodi, Community Advice Project in London following attendance on Winning Discrimination Claims course - November 2009)
"Tax credits are so complicated. I felt the course was very good and very helpful, especially the overpayment side of things. It was good to go through stage by stage. The exercises were very good and the course material was all very helpful, I still use this within my current role specifically to refer to when dealing with technical issues, I feel I can rely on the documents provided." (Vandana Rawal, Hounslow Race & Equalities Council, following attendance on Tax Credits - the tricky bits course - October 2009)
For more information about any of our courses contact us:
