Skip to content | Skip to footer

Bureau details

Get advice online now from for practical, reliable, up-to-date CAB information on a wide range of topics. The information covers England, Northern Ireland, Scotland and Wales and is continuously reviewed by our team of advisers.

Please note some bureaux can only give advice to people living or working in a certain area. Please check with the bureau that they are able to help you.

Folkestone (Shepway) Citizens Advice Bureau

Folkestone Library
2 Grace Hill
CT20 1HD

Telephone:0844 4994118 Advice line
01303 - 249310 General enquiries only - advice/appointments cannot be given on this line
Map:Link to map

 Other bureau locations


The bureau is situated in Folkestone Library which is open to the public between 9am and 6pm every weekday.
BUT new callers should always drop-in or call at the times shown below for a short assessment interview.
Full details of all services offered may be found on our website.

Advice times

Advice sessions

Many bureaux now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

Mon: 10.00 - 12.00           
Tue: 10.00 - 12.00           
Wed: 10.00 - 12.00           
Thu: 10.00 - 12.00           
Fri: 10.00 - 12.00           

Telephone advice times

Unless indicated otherwise an adviser should be available by phone though this may be for an introductory interview only to help decide how you can best be advised.

Mon: 10.00 - 15.00           
Tue: 10.00 - 15.00           
Wed: 10.00 - 15.00           
Thu: 10.00 - 15.00           
Fri: 10.00 - 15.00           

Further information

Access details

  • Wheelchair accessible - yes
  • Wheelchair toilet access
  • Induction loop
  • Internet advice access


If English is not your first language, contact the bureau for information about other languages it can provide advice in.

Specialist services

  • Housing
  • Money Advice
  • Welfare Benefits

Other bureau locations