Drop-in or telephone service: Offers a 15 min Assessment interview to help clients self-manage queries. If needed Assessors can book advice appointments with generalist (all matters) or specialist Advisors.
Tel: Calls are directed initially to the bureau closest to the callers area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail.
Several of our offices offer specialist advice (debt, money, housing, welfare benefits or legal) - some of which may only be available at a specific locality. See below.