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Campaigning for change

Our campaigns

The stories that clients share with us in Citizens Advice Bureaux give us a unique and fresh insight into the problems faced by people living in the UK.

With over 2 million clients each year, it’s the kind of evidence that’s hard to ignore; it becomes all too apparent when policies and services cause people issues.

We see it as our responsibility to create a public debate around these issues and speak up for our clients. You can support our campaigns to change things for the better.

Accessing cash

Ten pounds sterling by Howard Lake

How would you be affected if your bank stopped you from using other banks cash machines?

Last year we made 2.87 billion visits to cash machines in the UK, withdrawing on average 520 million pounds each day.

Throughout February Citizens Advice is trying to find out how you access your cash.

Spot the scam

You are a winner graphic

Scams and frauds cost people millions every year, causing misery and distress.  

People can lose their life savings, find themselves with crippling debts and experience mental health problems.  

We will be announcing the results of our recent scams survey soon, and we are already working with Trading Standards to plan the next round of action.

Making ESA work better

Adviser and client

In the last year over 180,000 people visited their local CAB in need for advice on their employment and support allowance (ESA) claim. If you have claimed ESA, or are in the process of applying for ESA, you can help us to campaign for improvements to the benefit and its service delivery.

Current campaigns

  • Oil clubs - This new initiative highlights the importance of oil clubs, also known as oil syndicates and oil buying groups, in helping to reduce the cost of domestic heating oil.
  • Give us break - campaigning for a fair employment agency
  • Justice for all - help us campaign for free legal advice - because your rights matter
  • Hardest hit  - Find out about the the campaign against disability benefit cuts
  • Fair welfare - our campaign calling for a fairer welfare benefits and tax credits system.
  • Adding up - our campaign aimed at reducing the hidden costs of education (school uniforms, residential trips) that can lead to social exclusion.
  • For me. For you. For everyone - our campaign to raise awareness of the Equality Act 2010 and inform people of their rights.

More about our campaigning work