Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Risky Business? How the energy debt protection gap is putting the pressure on small businesses
Many microbusinesses are struggling with rising energy debts, worsened by unfair debt collection practices. More rules are needed to ensure that businesses in debt are given a fair chance at getting back on track.
Growing pains - A discussion paper on community benefits and energy infrastructure
Following stakeholder interviews, this discussion paper explores the types of community benefits that could be delivered as part of the net zero transition when energy infrastructure projects are built for transmission and generation.
Hitting a Wall: Protecting consumers who install net zero technologies
Protecting consumers who install low carbon tech is key to a successful net zero transition. But consumers who have issues with installations face a confusing patchwork of consumer codes and lack of support - even when they’ve used accredited traders.
Latest blogs
Blog: 3 ways Citizens Advice will be a strong people’s champion for heat networks
Heat networks are a key part of the plan to decarbonise heating, but protections for consumers fall short of other essential markets - here's how Citizens Advice will be a champion for heat network consumers as the statutory advocate
Blog: Why better home improvement protections are needed to meet net zero targets
Making our homes warmer and more energy efficient is key to meeting the government’s net zero targets - but insufficient consumer protections can leave people struggling to find solutions when installations go wrong.
Blog: If people don't trust the energy market, how is it going to help get us to net zero?
Introducing a Consumer Duty in the energy market could ensure net zero changes get off the ground. It would also better protect consumers, and make sure they fully benefit from the new products and services available.