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East Herts Citizens Advice Service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.

Adviceguide Self help from Citizens Advice

Get advice by email from East Herts Citizens Advice

Call the Hertfordshire Adviceline on 08444 111 444

Get advice from our Bishop’s Stortford or Hertford outlets, or from our outreach services at Buntingford, Ware and Sawbridgeworth.

About us

We have outlets in Bishop’s Stortford and Hertford, and run outreach services at Buntingford, Ware and Sawbridgeworth. We run Adviceline, a telephone advice service with other Citizens Advice Bureau in Hertfordshire.

In 2011/12 we saw 11,000 clients and spoke to 4,700 clients on our telephone advice line. Last year, 40% of client issues related to benefits, and 21% related to debt. There are 15 paid staff and 85 volunteers working at East Herts Citizens Advice Service.

We also run partnership projects with local organisations, including Riversmead and South Anglia Housing Associations, HertsAid, Isabel Hospice and Herts County Council.

East Herts Council are the primary funder of East Herts Citizens Advice Service, but we are also grateful for the support from other funders including Ware Charities, Friends of EHCAS and our local Town and Parish Councils.

Our social policy campaigns

We influence policy by campaigning about the issues that matter in our community. Our latest reports:

As a result of our research into access to internet services for our clients, our 'Click here' campaign shows you where you can access internet in East Herts:


The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.

We couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.

About the Citizens Advice service

There are 382 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.

Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Support us

Support usBecause every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?

Our supporters

    East Herts Council logo     Hertfordshire Council logo     Riversmead Housing Association logo     Circle Housing logo     Herts Aid logo     Uttlesford District Council logo
Big lottery fund logo     Isabella Hospice logo