East Herts Citizens Advice Service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.
Get advice by email from East Herts Citizens Advice
Call the Hertfordshire Adviceline on 03444 111 444Get advice in Bishop’s Stortford | Hertford | Buntingford | Ware | Sawbridgeworth
Clients can access our service in a number of ways. We run drop in sessions at our offices in Bishop’s Stortford and Herford, and at our outreach locations at Buntingford, Ware and Sawbridgeworth. Information can be found online at www.adviceguide.org.uk and clients can call the Hertfordshire Adviceline on 03444 111 444.
We also run partnership projects with local organisations, including Riversmead and Circle Housing Associations, Isabel Hospice, East Herts Council, Herts Aid and Herts County Council. We have also been fortunate to be awarded a Big Lottery Fund grant for our Joining Up the Dots project.
East Herts Council are the primary funder of East Herts Citizens Advice Service, but we are also grateful for the support from other funders including Uttlesford District Council, Ware Charities, Friends of EHCAS and our local Town and Parish Councils.
In 2012/13 we had 5313 initial, unique enquiries and this translated to 15,000 interactions, on behalf of, or with clients. Benefits and debt account for over half of our client issues. There are 22 paid staff members and 85 volunteers working at East Herts Citizens Advice Service.
- Annual report 2013 [ 2.8 MB]
- Memorandum of Understanding [ 73 KB]
- Articles of Association [ 180 KB]
- Local information [ 280 KB]
Our social policy campaigns
We influence policy by campaigning about the issues that matter in our community. Our latest reports:
- Internet access for people applying for Universal Credit [ 76 KB]
- Food banks summary [ 180 KB]
- Personal Independence Payments media story [ 200 KB]
As a result of our research into access to internet services for our clients, our 'Click here' campaign shows you where you can access internet in East Herts:
The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.
We couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.
About the Citizens Advice service
There are 382 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.
Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.
With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?