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Advice

Online

Our Citizens Advice self-help website adviceguide.org.uk has practical, reliable information to help you solve your problems.

Adviceguide also includes frequently asked questions in other languages.

The information is continually reviewed by our team of advisers and covers the law in England, Northern Ireland, Scotland and Wales.

Need advice on a consumer issue?

The Citizens Advice consumer service provides free, confidential and impartial advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

Our advice topics

Topics you can get advice on include: benefits, work, debt and money, consumer, relationships, housing, law and rights, discrimination, tax, healthcare and education.

By phone

Advice by phone is available from all Citizens Advice Bureaux (CAB). In addition, we are in the process of developing a national phone service. It will become available in different parts of the UK over the next two years.

It is now fully operational in Wales, but only for people who live or work there. In England the service is currently being rolled out area by area. If it is not yet available in your area, you will hear options for recorded information:

Calls to this service cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider. Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.

You can continue to access our service on our previously advertised 0844 number. Calls to our 0844 numbers will typically be charged at costs up to 13p per minute, depending on the time of day, plus a call set up fee. Calls from mobiles cost between 5p and 41p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.

Further information can be found on the Ofcom website using their call cost guide.

Our Adviceline complies with the Data Protection Act. Find out how we store your data.

From a Citizens Advice Bureau

Citizens Advice Bureaux offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons.

Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.

Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams. Search for your local bureau to see the full range of services it provides.

What to expect from a visit to a CAB

giving adviceWhen you arrive at the CAB we will welcome you and let you know what services we have available. These include a wide range of factsheets and leaflets for you to browse. Please tell us about any language or access requirements you have and we will do our best to accommodate them.

Everyone is offered a short session with an assessor, who will identify the most appropriate way for us to give you the help that is needed. We’ll keep you informed about the length of time you may need to wait for this.

Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or on email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.

Search for your local Citizens Advice Bureau

Please note that bureaux are often only able to offer advice to people who live or work within their local authority/council.

Find my bureau

For England or Wales enter a postcode, town or county in the search box.

For Northern Ireland go to www.citizensadvice.co.uk

For Scotland please go to www.cas.org.uk