We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
The difference we make
During 2010/11 we helped 2.1 million people to solve 7.1 million problems.
Watch our animation to find out more about our work and how you could help to make a difference:
Citizens Advice Bureaux deliver advice services from over 3,500 community locations in England and Wales, run by 382 individual charities.
Citizens Advice itself is also a registered charity and is also the membership organisation for bureaux. Together we are the Citizens Advice service.
Browse and download our corporate publications:
We stage conferences, debates and various other events on advice and policy-related issues.