About Citizens Advice

Our aims and principles

The Citizens Advice service aims:

• To provide the advice people need for the problems they face.
• To improve the policies and practices that affect people’s lives.

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

• Our equality and diversity strategy
• Whoever you are, whatever the problem – a short publication celebrating our achievements in equality, diversity and human rights.

Our structure

There are 394 Citizens Advice Bureaux across England and Wales and all are registered charities. Citizens Advice itself is also a registered charity, as well as being the membership organisation for bureaux. Together we make up the Citizens Advice service.

Our 2010-14 strategy

We want to ensure that people who need help can get the right kind at the right time. Our 2010-14 strategy sets out what we are doing to achieve this goal:

• Summary of our 2010-14 strategy

Our people

Introducing our Patron, Trustees and Executive Directors.

Our supporters

A huge ‘thank you’ to all of our supporters.

Citizens Advice services around the world

There are more than a dozen organisations like Citizens Advice around the world. These include Citizens Advice in Northern Ireland and Citizens Advice Scotland, as well as services as far away as New Zealand. Citizens Advice International lists them all.

Factsheets

• Key facts about the Citizens Advice service
• CAB advice
• CAB campaigning
• CAB volunteering
• CAB history