Why should I choose Citizens Advice Specialist Support training?
We offer a programme of training courses for advisers and specialist case workers in the areas of welfare benefits, consumer and employment law.
Our courses are open to all and you do not have to work or volunteer for a Citizens Advice Bureau to attend.
Most of our courses carry Continuing Professional Development (CPD) hours.
Our trainers are experts in their field and are staff from Citizens Advice Specialist Support providing a consultancy service to bureau advisers, training and other services.
Checkout our advanced booking discount! If you are able to book three months (or more) in advance we can offer you a 10% discount on the total cost.
Courses and dates
Find full details of our courses and online booking via the links below:
More about our courses
Adviser training
Places on our courses are available in the areas of welfare benefits, consumer and employment law .
Most of our courses carry Continuing Professional Development (CPD) hours. For more information please see course details on this website.
Our courses will provide participants with:
- a broader understanding of the issues·
- comprehensive up-to-date information
- case studies based on real situations
- professional development opportunities
- the chance to meet and share experiences with others in the field
How do I book a place?
To book a place on any of our courses please fill in the form below. Please include the full name for each attendee and the title of the course you are booking and check your contact information is correct before sending the form.
Booking requests submitted less than two working days before the course delivery date shall not be processed.
Joining instructions, a venue map, directions and any pre-coursework will be posted to you within two working days of the receipt of your booking request. We will send you an invoice five to ten working days after receiving your booking request.
What if I need to cancel?
Please let us know in writing (by letter, fax or email) if you need to cancel your place on a course. A £15 administrative fee will be charged for any cancelled places. If you wish to cancel your place on one course and transfer to another this will also incur a £15 administrative fee.
We reserve the right to charge in full for courses cancelled with less than 14 days notice. In such cases we would encourage you to send a colleague in your place.
What if a course is cancelled?
Please note that Citizens Advice reserves the right to cancel courses at short notice. In such cases we would offer a full refund of the course fees. We also reserve the right to change venues, trainers and the programme if necessary.
You will be informed of any relevant changes to the advertised programme by letter. If you have a confirmed place on a course and that course has been cancelled, we will also attempt to contact you via telephone.
Where are the courses held?
Our training is mainly delivered from city centre venues in Leeds, Cambridge, Southampton, Liverpool, Manchester, Birmingham, Cardiff and London. All our training rooms are accessible but if you have any specific requirements please let us know when you book.
Which course should I attend?
Attendees include solicitors, bureaux, advice professionals and advisers from a wide range of organisations.
Which course you attend will depend on your own experience and needs and those of your staff and colleagues. If you need more information about any of the courses:
Do you offer training 'in-house'?
We are happy to provide training at your own venue on a date that is convenient for you. This can be a very economical way of arranging training. We will provide the tutor and all course materials and you do the rest! You could make further savings by sharing the costs with other organisations in your area. All courses are tailor-made to meet your training needs and start from as little as £750 per day.
Upon recpeit of your completed proforma or email our training team will be in contact.
What form does the training take?
All our courses, unless specified are one day courses. A typical training day starts at 10.00 am and finishes at 4.30 pm. You will be posted joinging instructions, a venue map, directions and any pre-coursework within 48hours of reciept of your booking request.
How much will my course cost?
We have a range of charges depending on the type of course and the nature of your organisation. Fee information can be found alongside the course details on this website. If you can book three months (or more) in advance we can offer you a 10% discount on the total cost!
Contact us
For more information about any of our coursesconatct us:
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