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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

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HomeAbout usTraining courses for advisersConsumer training courses


Consumer training courses

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About our tutors

The course tutors are all members of our consumer team, who have considerable experience of supporting advisers with a range of queries, including those related to consumer credit. The team have particular expertise in those topics included in our training programme.

The team formerly worked within Trading Standards and all are members of the Institute of Consumer Advisers. One team member is ‘Adviser’ magazine’s consumer subject editorial. All of these courses are available to deliver in-house. To discuss your requirements please contact Ruth Bamford on 01902 310568 or at ruth.bamford@citizensadvice.org.uk

Course details

Details of our Consumer courses can be found below.

Course

Buying goods - your rights - New!

Consumer contracts

Consumer credit for consumer advisers

Practical guide to making and defending consumer claims in the county court

Costs

Attendee1 day2 day3 day5 day

Citizens Advice Bureaux

£70

£120

£180

£285

Other voluntary organisations

£90

£160

£240

£370

Local authority/other statutory sector

£140

£260

£360

£600

Solicitors/other private bodies

£220

£390

£585

£915

If you are able to book courses three months in advance (or more) we can offer you a 10% discount on the total cost. All fees must be paid at least 14 days in advance of the earliest course date booked.

Booking a training course

Other courses also available in-house include:

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