The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

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Consumer contracts

Course outline

This course is for:

• new consumer advisers who want a better understanding of how to approach complex consumer contracts.
• experienced consumer advisers looking for a refresher course on how consumer law relates to contract and how to deal with breaches  
• staff who support advisers providing consumer advice.

This course will focus on the contractual and statutory rights of consumers and how to apply these practically. The course will include:

• identifying the relevant parties to the contract including the liability of credit providers, manufacturers and warranty providers
• checking consumers’ right to cancel and the effect of the lack of statutory information  
• how to distinguish between express and implied terms and assessing damages for breach
• challenging unfair contract terms

Learning objectives

By the end of this course you will be able to:

• identify the relevant contractual and statutory terms when advising on consumer law
• assess breach of contract claims and how to challenge other statutory breaches.

Please note that this course is a revised version of a previous course run called “Giving Better Consumer Advice”

Dates and venues

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

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