The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

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Consumer Credit Act for consumer advisers course notice

Course outline

This course covers:

• The changes within the 1974 Act brought about by the Consumer Credit Act 2006 and its associated legislation.
• Changes to the enforceability of credit agreements,
• The new unfair relationships test and new ADR scheme operated by the Financial Ombudsman Service.
• Coverage of the Consumer Credit Act
• Understanding the terminology of the Act
• Licensing requirements and their enforcement
• Legal requirements in Consumer Credit Agreements
• Cancellation of credit agreements
• Interactions of the Sale of Goods Act, Supply of Goods (Implied Terms) Act and The Consumer Credit Act
• Hire Purchase and Conditional Sale Agreements
• Financial services (Distance marketing) Regulations 2004

Learning objectives

At the end of the course advisers will be able to:

• identify a regulated credit agreement
• identify information that should be contained within it
• identify any potential grounds for enforcement action
• identify rights related to different credit agreements
• transfer this knowledge so as to advise on contracts for the sale of goods and services

Dates and venues

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

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