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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeAbout usTraining courses for advisersWelfare benefits training courses


Welfare benefits training courses

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About our tutors

The welfare benefits tutors all work for our welfare benefits team. Several have been giving advice on benefits for 20 years and each has considerable experience representing at appeal and commissioner levels.

Team members offer second-tier support to advisers on complex benefit areas and have particular expertise in those topics included in our training programme. They write and edit articles for ‘Adviser’ magazine and one member is the magazine’s editor, also chairing the National Association of Welfare Rights Advisers. Others contribute to the Disability Rights Handbook, with one sitting on the DWP Standards Committee Consultative Group.

Course details

Details of our welfare benefits courses can be found below.

Course

Appealing to the social security commissioners

Benefits and mental health

Benefits for under 25s

Benefits overview

Capability and incapacity for work

Challenging decisions

Disability living allowance and attendance allowance

Effective Disability living allowance form completion

Employment and support allowance

Housing benefit – the tricky bits

Habitual residence and the Right to Reside

In work benefits

Introduction to social security law and appeal representation (3 days)

Introduction to tax credits

Introduction to welfare benefits (5 day)

Local housing allowance

Social care charges and benefits

Social security appeals (2 days)

Tax credits - the tricky bits

Understanding and challenging overpayments

Costs

Attendee1 day2 day3 day5 day

Citizens Advice Bureaux

£70

£120

£180

£285

Other voluntary organisations

£90

£160

£240

£370

Local authority/other statutory sector

£140

£260

£360

£600

Solicitors/other private bodies

£220

£390

£585

£915

If you are able to book courses three months in advance (or more) we can offer you a 10% discount on the total cost.

All fees must be paid at least 14 days in advance of the earliest course date booked.

Booking a training course

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