The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

• Our service strategy 2008-2011

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Benefits overview

Course outline

This course gives a basic overview of the benefits system for those new to the subject or whose role requires some understanding of the benefits available.

Learning objectives

By the end of this course you will be able to:

• recognise which benefits may be claimed in which circumstances
• explain the principles of means-testing
• identify ways in which benefit decisions can be challenged
• differentiate between means-tested and on means-tested benefits
• describe the claims procedure

What do previous delegates say about this course

"I found the course informative and interesting - certainly have a better understanding of welfare benefits"

"Very informative and took away the "mystery" surrounding some processes."

"very structured course. Thank you."

"Very useful - aimed at the level of info required for my job."

"Very useful and understandable."

"Very well presented and easy going"

Dates and venues

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

• Book this course in-house ( 100kb)

• Return to Welfare benefits courses

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