The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

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Employment and support allowance

Course outline

Providing a comprehensive overview of this new benefit, this course is suitable for generalist advisers with a basic understanding of the benefit system, as well as those with more experience.

Learning objectives

By the end of this course, you will be able to:

• identify potential entitlement to ESA
• explain the work-related activity criteria and identify potential exemptions
• advise clients about the assessment process
• recognise the main differences between ESA and the benefits it replaces

What do previous delegates say about this training course

"A complex subject that will require practical experience to take it all in."

"Very informative course. I didn't know much before I started. I know a lot more now."

Dates and venues

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

• Book this course in-house ( 100kb)

• Return to Welfare benefits courses

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