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Citizens Advice
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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
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 HomeAbout usTraining courses for advisersWelfare benefits training coursesIntroduction to welfare benefits
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Introduction to welfare benefits |
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Course outline
This course will give a broad introduction to the range of welfare benefits available. Suitable for those with little or no prior experience of the benefits system, but who are required to give in-depth advice to clients and maximise income through means-tested and non means-tested benefits.
Learning objectives
By the end of the course you will be able to:
- differentiate between means-tested and non means-tested benefits
- maximise benefit entitlement
- challenge decisions
- identify the key qualifying conditions for income support, job seekers allowance, pension credit, housing benefit and council tax benefit, tax credits, incapacity for work and disability benefits, social fund payments
Dates and venues
Duration 5 days 10.00am to 4.00pm
| Course Code | Date | Venue |
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8T2INT1 | 23 October 2008 on five consecutive Thursdays | Leeds |
8T2INT2 | 18 February 2009 on five consecutive Wednesdays | London |
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