The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

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Understanding and challenging overpayments

Course outline

This updated course is suitable for experienced advisers and looks in detail at the rules for recovery and repayment of benefit. Please note this course does not consider housing/council tax benefit or tax credits, which are covered, respectively, in our ‘Housing benefit – the tricky bits’ and ‘Tax credit – the tricky bits’ courses.

Learning objectives

By the end of the course your will be able to:

• identify when and on what grounds it may be appropriate to challenge an overpayment decision
• to have a working knowledge of the terms ‘failure to disclose’, ‘misrepresentation’ and ‘material fact’ and recognise how case law continues to define these
• explain the terms ‘failure to disclose’, ‘misrepresentation’ and ‘material fact’

What do previous delegates say about this training course

"A very enjoyable day fool of good clear information and the opportunity for group work and discussion I will be feeding back to colleagues the need for them to attend as well."

"Enjoyed it, very interesting and challenging."

"Good course, well taught, useful exercises, would recommend it to colleagues."

"trainer excellent."

Dates and venues

Duration one day 10.00am to 4.00pm

Next step

• Book this course

• Check the price of this course

• Book this course in-house ( 100kb)

• Return to Welfare benefits courses

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