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Getting help from your energy supplier

Do you know about all the help you might be able to get from your energy supplier to make your home more efficient or reduce the amount you spend on energy?

Insulation

Insulating your home is a great way to save money on your fuel bills - up top £160 per year for both. Most suppliers are offering it for free - but these schemes are set to end soon, so act now!

If you are in receipt of certain benefits, some suppliers also have special offers you might be eligible for. Conditions will usually apply, so check their websites for more details.

Supplier	Telephone	Web	Special offers
British Gas	0800 077 3717	www.britishgas.co.uk/products-and-services	Up to £150 towards loft clearance for over 70’s. £50 friends and family referrals.
EDF Energy	0800 015 0956	www.edfenergy.com/insulate	Up to £200 reward for eligible low income households.
Eon	0345 301 4875	www.eonenergy.com/insulation	£100 cheque for eligible households.
Npower	0800 022 220	www.npower.com/Home/Energy-efficiency/Saving-energy/Home-insulation/index.htm	Free to npower customers and non-npower customers on qualifying benefits during 2012. Full details on their website.
Scottish Power	0845 601 7836	www.scottishpower.co.uk/energy-efficiency	Up to £200 in high street vouchers for households in receipt of benefits.
SSE		www.sse.co.uk/BeingGreen

Warm Homes Discount

The Warm Home Discount gives a discount of £130 off the electricity bill of eligible households in 2012/13.

If you are a pensioner and meet the criteria below, you should receive the discount automatically and do not need to apply. The Department of Work and Pensions (DWP) will write to you directly to confirm your eligibility.

Eligibility criteria

• under 80 in receipt of the Guaranteed Element of pension credit only or
• over 80 in receipt of the Guaranteed Element of pension credit only or
• over 80 and receive both the Guaranteed and Savings Elements

All other low income households should contact their energy supplier directly to find out if they qualify, as the criteria may vary slightly between supplier.

Please note that while the scheme is compulsory for the six largest suppliers, smaller suppliers do not have to take part and can choose to do so on a voluntary basis.

Supplier	Telephone	Web
British Gas	0800 072 8625	www.britishgas.co.uk/products-and-services
EDF Energy	0800 015 0963	www.edfenergyonline.co.uk/supportplus
Eon	0345 052 0000	www.eonenergy.com/warmhomediscount
Npower	0800 022 220
Scottish Power	0800 027 2700	www.scottishpower.co.uk/support-centre
SSE	0800 300 111	www.sse.co.uk/HelpAndAdvice

Get a better deal from your energy supplier

Want to find out if you could get a better deal from your current supplier? Why not contact them directly to find out what they can offer you.

You might be able to get a cheaper tariff, or one that promises not to increase prices for a while. Most suppliers also offer a discount depending on how you pay - on average, paying by direct debit saves around £100 per year compared to paying by cash or cheque.

Supplier	Telephone	Web
British Gas	0800 048 0202	www.britishgas.co.uk/products-and-services
EDF Energy	0800 096 7341	my.edfenergy.com/gas-electricity/how-to-switch
Eon	0330 400 1009	www.eonenergy.com/bestdeal
Npower	0800 316 9328
Scottish Power	0845 270 0700	www.scottishpower.co.uk/your-home
SSE	0800 048 2412	www.sse.co.uk/GasAndElectricity

Priority Services Register (PSR)

All suppliers are required to offer special services to consumers who are vulnerable by way of age, disability or chronic illness. These might not necessarily save you money, but they are all free and can help you to keep on top of you bills or manage your energy costs more easily.

Call your supplier direct on the numbers below to be added to the register. Don't assume your supplier will know of any health issues or vulnerability in your household - if you haven't told them, they won't know you might need extra help.

Supplier	PSR name	Telephone	Web
British Gas	Home Energy Care	0800 072 8625	www.britishgas.co.uk/products-and-services
EDF Energy	Energy PSR	0800 269 450	www.edfenergy.com/products-services
Eon	Energy PSR	0345 052 0000	www.eonenergy.com/caringenergy
Npower	Warm Response Team	0808 172 6999
Scottish Power	Carefree	0800 027 2700	www.scottishpower.co.uk/support-centre
SSE	Careline	0800 622 838	www.sse.co.uk/HelpAndAdvice

These services include:

• password schemes, which the company and its representatives (such as meter readers) will use when they visit
• special bill formats for customers with visual impairments (such as large print, or Braille)
• special services for customers with hearing impairments
• moving prepayment meters that are difficult to access
• take more frequent meter readings if no-one in the house is able to
• send bills to a nominated person (such as a friend or family member)
• advance notice of planned power interruptions
• priority in an emergency
• annual gas safety checks

General enquiries

Not found what you were looking for here? Speak to your supplier directly on their general numbers below, and they will be happy to help.

Supplier	Telephone	Web
British Gas	0800 048 0202	www.britishgas.co.uk
EDF Energy	0800 096 7341	www.edfenergy.com/products-services
Eon	0330 400 1009	www.eonenergy.com
Npower	0800 316 9328
Scottish Power	0845 270 0700	www.scottishpower.co.uk
SSE	0845 070 7389	www.sse.co.uk/ContactUs

Citizens Advice