Getting help from your energy supplier
Do you know about all the help you might be able to get from your energy supplier to make your home more efficient or reduce the amount you spend on energy?
Insulating your home is a great way to save money on your fuel bills - up top £160 per year for both. Most suppliers are offering it for free - but these schemes are set to end soon, so act now!
If you are in receipt of certain benefits, some suppliers also have special offers you might be eligible for. Conditions will usually apply, so check their websites for more details.
Warm Homes Discount
The Warm Home Discount gives a discount of £130 off the electricity bill of eligible households in 2012/13.
If you are a pensioner and meet the criteria below, you should receive the discount automatically and do not need to apply. The Department of Work and Pensions (DWP) will write to you directly to confirm your eligibility.
- under 80 in receipt of the Guaranteed Element of pension credit only or
- over 80 in receipt of the Guaranteed Element of pension credit only or
- over 80 and receive both the Guaranteed and Savings Elements
All other low income households should contact their energy supplier directly to find out if they qualify, as the criteria may vary slightly between supplier.
Please note that while the scheme is compulsory for the six largest suppliers, smaller suppliers do not have to take part and can choose to do so on a voluntary basis.
Get a better deal from your energy supplier
Want to find out if you could get a better deal from your current supplier? Why not contact them directly to find out what they can offer you.
You might be able to get a cheaper tariff, or one that promises not to increase prices for a while. Most suppliers also offer a discount depending on how you pay - on average, paying by direct debit saves around £100 per year compared to paying by cash or cheque.
Priority Services Register (PSR)
All suppliers are required to offer special services to consumers who are vulnerable by way of age, disability or chronic illness. These might not necessarily save you money, but they are all free and can help you to keep on top of you bills or manage your energy costs more easily.
Call your supplier direct on the numbers below to be added to the register. Don't assume your supplier will know of any health issues or vulnerability in your household - if you haven't told them, they won't know you might need extra help.
These services include:
- password schemes, which the company and its representatives (such as meter readers) will use when they visit
- special bill formats for customers with visual impairments (such as large print, or Braille)
- special services for customers with hearing impairments
- moving prepayment meters that are difficult to access
- take more frequent meter readings if no-one in the house is able to
- send bills to a nominated person (such as a friend or family member)
- advance notice of planned power interruptions
- priority in an emergency
- annual gas safety checks
Not found what you were looking for here? Speak to your supplier directly on their general numbers below, and they will be happy to help.