skip navigation
Citizens Advice, the charity for your community
Home
Accessibility
Help
Site map
Contact us


About us
Get advice
Campaigning for change
Volunteer
Support us
Job opportunities
Publications
Annual report
Advice Week
Press office
Courses

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeAbout usCitizens Advice service partnershipsFinancial skills for lifePublications and resourcesFinancial capability session packs


Financial capability session packs

Financial Skills for Life logo

Training materials session packs

Packs contain:

  • a session plan - an overview of the two hour session, including timings, summaries of exercises and materials needed
  • full tutor notes – which provide further detail on learning objectives and specific instructions on how to deliver units within the session
  • all supporting materials, or clear information on how to get these.

The packs provide clear examples of good training practice, such as using a variety of training methods and matching exercises to learning objectives.

Session packs for training with service users

Choosing credit

Session aim and objectives: to increase learner ability to choose between different kinds of credit.

By the end of the session learners should be able to:

  • identify a range of options for borrowing
  • explain some pro and cons of different types of borrowing
  • identify costs associated with borrowing money
  • understand how APRs affect paying back credit
  • explain what to look for when considering APRs
  • identify useful factors to use when choosing credit.

Dealing with your bills

Session aim and objectives: to increase awareness of how to effectively prioritise bills.

By the end of the session learners should be able to:

  • understand some of the common causes of debt
  • provide examples of the consequences of not paying different types of bills
  • describe the difference between non-priority and priority debts, using common examples
  • apply the concept of priority debts to everyday situations
  • suggest ways of increasing income
  • have a basic understanding of how to deal with debts
  • understand how to seek advice.

Managing your money

Session aim and objectives: to increase awareness of how to put together a personal budget.

By the end of the session learners should be able to:

  • briefly explain the purpose of a personal budget
  • give examples of items to include when listing income and expenditure in a personal budget
  • complete a budget sheet for a realistic situation
  • suggest ways of increasing income.


Banking session packs are under development

Choosing and opening a bank account

By the end of the session learners should be able to choose and open a bank account.

Objectives:

  • understand some common banking jargon
  • know two advantages of using an account
  • identify three factors to consider when choosing between bank accounts
  • know what identification is needed to open an account

Using a bank account

By the end of the session learners should be able to use a bank account effectively.

Objectives:

  • know two main ways payment cards can vary
  • have three top tips for writing cheques
  • explain three abbreviations used on statements
  • identify two reasons for reading statements
  • identify one drawback of statements
  • describe how to complain to a bank

Getting the best from a bank account

By the end of the session learners should be able to compare different payment methods and apply them to their own spending activity

Objectives:

  • explain two different ways of paying using a bank account
  • identify own best and worst payment choices for buying weekly shopping
  • identify own top two and bottom two payment choices for paying bills
  • describe advantages and disadvantages of different payment methods for buying one-off items


Session packs for use with workers at other agencies

Helping your clients...get debt advice when they need it

By the end of the session learners should be able to:

  • recognise the range of debts their clients may have
  • identify priority debts
  • identify non-priority debts
  • explain to a client what is the worst a non-priority creditor can do
  • tell clients what paperwork to take for money advice
  • explain the debt advice procedure and its benefits to clients
  • explain to clients the difference between debt management companies, debt consolidation and free independent money advice.

Helping your clients...get savvy with credit

By the end of the session learners should be able to:

  • identify some of the common reasons, and local sources, for borrowing
  • explain to clients that credit makes the lender money
  • help clients identify possible costs of credit
  • help clients consider affordability of credit
  • help clients compare credit deals and options
  • pass on useful tips on borrowing to clients.

Helping your clients...get to grips with banking

By the end of the session learners should be able to:

  • have tips for clients to remember PINs
  • talk to clients about features of different bank accounts
  • talk to clients about which bank account may be best for them
  • answer common client questions about banking.

Helping your clients...keep track of their money

By the end of the session learners should be able to:

  • identify potential uses of personal budgets for clients
  • draw up, with a client, a realistic personal budget
  • know tips for maximising income and reducing outgoings.


""  Back to top