Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Citizens Advice services around the world

Citizens Advice is part of a network of 'Citizens Advice service' organisations around the world.

In the UK

As well as our service covering England and Wales, there are Citizens Advice Bureaux in Northern Ireland which are members of Citizens Advice and also (New window) Citizens Advice in Northern Ireland. Bureaux in Scotland belong to (New window) Citizens Advice Scotland. All are independent charities.

Around the world

There are more than a dozen organisations like Citizens Advice around the world including Gibraltar, the Czech Republic and New Zealand.

(New window) Citizens Advice International, launched in March 2004, was set up to represent the interests of independent free advice-giving organisations around the world and already has twelve members.