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Citizens Advice, the charity for your community
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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeAbout usComplaints policyComplaints flowchart


Complaints flowchart

You're unhappy and want to make a complaint. Can this be resolved informally with the bureau manager? Formal complaints procedure starts Is your complaint about the bureau manager? The CAB manager will acknowledge your complaint Go stage 2 Still unhappy? Problem resolved Problem resolved Chair deals with your complaint Next step - Chief Executive deals with your complaint Final step - adjudicator looks at the complaint Go to stage 4 Go to stage 3 Go to stage 2 Go to stage 1
 

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