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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Complaints flowchart
You're unhappy and want to make a complaint. Can this be resolved informally with the bureau manager? Formal complaints procedure starts Is your complaint about the bureau manager? The CAB manager will acknowledge your complaint Go stage 2 Still unhappy? Problem resolved Problem resolved Chair deals with your complaint Next step - Chief Executive deals with your complaint Final step - adjudicator looks at the complaint Go to stage 4 Go to stage 3 Go to stage 2 Go to stage 1
 

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