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Complaints flowchart

You're unhappy and want to make a complaint. Can this be resolved informally with the bureau manager? Formal complaints procedure starts Is your complaint about the bureau manager? The CAB manager will acknowledge your complaint Go stage 2 Still unhappy? Problem resolved Problem resolved Chair deals with your complaint Next step - Chief Executive deals with your complaint Final step - adjudicator looks at the complaint Go to stage 4 Go to stage 3 Go to stage 2 Go to stage 1