The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
The FAIR strategy aims to:
To achieve those aims, its three priorities for action are to:
The FAIR strategy applies to the work of bureaux and Citizens Advice in England and Wales. From 2009 as part of our commitment to good practice we will publish an annual equality action plan explaining what each part of Citizens Advice will do to implement FAIR. We will report on progress each year.
English (
1.4mb)English large print (
300kb)Welsh large print ( 350kb)The 2009/10 Equality Action Plan sets out what Citizens Advice is doing to implement its FAIR equality and diversity strategy. To read the plan click Equality Action Plan 2009/10 ( 1.8mb)
The equality scheme laid out what each part of the organisation would do to put FAIR into practice from 2005-2008. The review of the equality scheme highlights
the many areas where we made progress and those where we did not.
Citizens Advice equality scheme ( 250kb)The Citizens Advice equality scheme review describes the progress we made on our equality objectives between 2005 - 2008.
For more information on our work to develop and deliver discrimination advice services: Challenging discrimination.
The 2004-2008 FAIR strategy is now completed. Some sections are still of particular relevance to the 2008-2011 strategy but are not repeated in it for sake of brevity. These are:
Citizens Advice belongs to the Equality and diversity forum which is the network of national organisations committed to progress on age, disability, gender, race, religion and belief, sexual orientation and broader equality and human rights issues.
www.edf.org.uk
