Citizens Advice service equality and diversity strategy

FAIR equality and diversity strategy 2008 - 2011

The FAIR strategy aims to:

• develop and deliver discrimination advice services, from first point of contact to resolution, in partnership with others
• to make equality and diversity part of all we do

To achieve those aims, its three priorities for action are to:

• increase the availability and quality of discrimination advice and policy work
• diversify our trustee boards and management, and increase their knowledge of equality, diversity and human rights issues
• develop a common understanding of greatest need and ensurethis informs service and policy planning and delivery

The FAIR strategy applies to the work of bureaux and Citizens Advice in England and Wales. From 2009 as part of our commitment to good practice we will publish an annual equality scheme explaining what each part of Citizens Advice will do to implement FAIR. We will report on progress each year.

• English ( 1.4mb)

• English large print ( 300kb)

• Welsh large print ( 350kb)

Citizens Advice equality scheme 2005 - 2008

The equality scheme laid out what each part of the organisation would do to put FAIR into practice from 2005-2008. The review of the equality scheme highlights the many areas where we made progress and those where we did not.

• Citizens Advice equality scheme ( 250kb)

The Citizens Advice equality scheme review describes the progress we made on our equality objectives between 2005 - 2008.

• Review of the Citizens Advice equality scheme 2005 - 2008 ( 180kb)

• Review of the Citizens Advice equality scheme 2005 - 2008 ( 83kb)

• Review of the Citizens Advice equality scheme 2005 - 2008 appendix ( 210kb)

Discrimination advice

For more information on our work to develop and deliver discrimination advice services: Challenging discrimination.

FAIR equality and diversity strategy 2004-2008

The 2004-2008 FAIR strategy is now completed. Some sections are still of particular relevance to the 2008-2011 strategy but are not repeated in it for sake of brevity. These are:

• Section 2.1 - Which explains why treating people equally does not mean treating them the same
• Section 3 - The moral, legal and business cases for equality
• Section 6.4 - An explanation of our dual track approach to delivery that combines mainstreaming and specific work

• Citizens Advice service equality and diversity strategy 2004-2008 ( 170kb)

Equality and diversity forum

Citizens Advice belongs to the Equality and diversity forum which is the network of national organisations committed to progress on age, disability, gender, race, religion and belief, sexual orientation and broader equality and human rights issues.

• For more information see www.edf.org.uk