Citizens Advice service equality and diversity strategy
Stand up for equality
We are fully committed to stand up and speak up for those who face inequality and disadvantage.
Our Stand up for equality strategy sets out how we can do that in Citizens Advice and in bureaux through our commitment to challenging discrimination, promoting equality and valuing diversity.
Feedback from the public during the consultation on the strategy made it very clear that people often see us as their last hope for justice. They want to be able to turn to us for help on equality problems. They want us to stand up for them.
The need for us to play that role is best summarised by the Stand up for equality strapline: If not us, who? If not now, when?
Aims and priorities
To drive the necessary change we will focus on three target areas of work:
- challenge discrimination through advice
- promote equality through advocacy
- value diversity through our roles of employer, volunteer agency and contractor.
Download the strategy
Equality and diversity forum
Citizens Advice belongs to the Equality and diversity forum which is the network of national organisations committed to progress on age, disability, gender, race, religion and belief, sexual orientation and broader equality and human rights issues: