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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeAbout usCitizens Advice service equality and diversity strategy


Citizens Advice service equality and diversity strategy

FAIR

Fair Accessible Inclusive Relevant (FAIR) is the equality and diversity strategy for Citizens Advice and bureaux, 2004-2008. It sets out our aims to become a first point of contact for discrimination advice in partnership with others, and to make equality and diversity part of all we do; defines what we mean by equality and diversity; and includes our policy statement.


Equality scheme

The equality scheme says how Citizens Advice, as a national body, will put the FAIR strategy into practice. It consists of our objectives, a business plan outlining priority actions, and a set of baseline data which we will use to measure progress. It covers race, religion, disability, gender, sexual orientation and age equality.

The Citizens Advice equality scheme review describes the progress we made on our equality objectives between 2005 - 2008.


Discrimination advice

For more information on what we are doing to become a first point of contact for discrimination advice see Challenging discrimination.


Equality and diversity forum

Citizens Advice belongs to the Equality and diversity forum which is the network of national organisations committed to progress on age, disability, gender, race, religion and belief, sexual orientation and broader equality and human rights issues.


Progress towards equality

Citizens Advice is leading an innovative multi-agency UK wide partnership project Progress towards equality.

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