Join us on social networks
We’re on Twitter, Facebook and more - find us on your favourite networks to hear about our latest campaigning actions, advice issue concerns and Citizens Advice service news.
You can help us by showing support on your networks for our campaigns and concerns.
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Guide to our use of social media
We are committed to people getting the most appropriate and high quality advice. Therefore we cannot give advice or respond to advice requests over social networks. If you do ask us for advice we will try and refer you to the relevant service or source of information but we cannot guarantee when this may be: our social media channels are not monitored 24 hours a day.
Any follows, retweets, favourites, likes, shares, comments or other social media interactions should not be considered an endorsement or agreement with the sentiment by the Citizens Advice service.
Any posts on forums that we moderate which are deemed inappropriate will be removed and the poster told why their post was inappropriate.
Inappropriate posts may include:
- offensive language
- advertisements for products and/or services
- misleading information, deliberately or accidentally.
Inappropriate behaviour may include:
- offensive language aimed at another user
- contacting people privately or separately from the original discussion and using offensive or aggressive language.
We will not remove posts because they are critical of Citizens Advice, unless they also match any of the criteria above.
If your post was removed and you wish to appeal, please contact us via the relevant social network.