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Inside a Citizens Advice Bureau

1. Welcome
2. Reception
3. Information
4. Waiting Room
5. Giving advice
6. Phone advice
7. Outreach advice
8. Campaigning for change
9. Trustees meeting
10. Training and support

• Volunteer campaigners collate evidence from the problems brought to the bureau by clients to highlight the effects that policies and practices have on people's everyday lives. We campaign for change to prevent similar problems happening to others.
• The Citizens Advice service is respected for its impartiality and independence, and is listened to at all levels of government and we regularly produce evidence reports, briefings and responses to government consultations based on CAB clients' experiences.

More about how we campaign for change

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