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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Inside a Citizens Advice Bureau

Campaigning for change
A montage of front covers of Citizens Advice campaign publications
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Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support
  • Volunteer campaigners collate evidence from the problems brought to the bureau by clients to highlight the effects that policies and practices have on people's everyday lives. We campaign for change to prevent similar problems happening to others.
  • The Citizens Advice service is respected for its impartiality and independence, and is listened to at all levels of government and we regularly produce evidence reports, briefings and responses to government consultations based on CAB clients' experiences.
 

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