Skip to content | Skip to footer

On this site

Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Inside a Citizens Advice Bureau

Giving advice
Photo of a man and woman in an advice session
< Previous      |      Next >

Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support
  • Trained volunteer advisers give information and advice to clients on a very wide range of queries and problems. They also provide practical help, for example by writing letters, making phone calls or negotiating on clients' behalf, representing clients at tribunals and carrying out specialist casework.
  • The Citizens Advice service is increasingly using IT to improve services to clients. Our AdviserNet system is regularly updated and provides everything an adviser needs to know.
  • IT support volunteers help bureaux in a variety of different ways - by training or coaching bureau workers to use new IT systems, troubleshooting hardware and software problems, and developing and maintaining networks.
 

  Back to top