Skip to content | Skip to footer

On this site

Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Inside a Citizens Advice Bureau

Information
Photo of a man reading a leaflet picked from a rack of leaflets
< Previous      |      Next >

Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support
  • Keeping local information in bureau waiting rooms up to date is just one of the tasks carried out by volunteer administrators.
  • Volunteer administrators ensure that bureau systems run smoothly. Good administrative support is essential for the running of any organisation, and Citizens Advice Bureaux are no different.

 

  Back to top