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Inside a Citizens Advice Bureau

1. Welcome
2. Reception
3. Information
4. Waiting Room
5. Giving advice
6. Phone advice
7. Outreach advice
8. Campaigning for change
9. Trustees meeting
10. Training and support

• Many bureaux provide advice sessions at places that are easier for the public to get to, or where there is a specific need for advice, for example at GP surgeries, hospitals, courts, colleges and community centres.
• Volunteer advisers give information and advice to clients on a very wide range of queries and problems. They also provide practical help, for example by writing letters, making phonecalls or negotiating on clients' behalf, representing clients at tribunals and carrying out specialist casework.

Volunteer now