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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Inside a Citizens Advice Bureau

Outreach advice
Photo of a female client with a male advisor looking at the Citizens Advice electronic information system on a laptop
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Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support
  • Many bureaux provide advice sessions at places that are easier for the public to get to, or where there is a specific need for advice, for example at GP surgeries, hospitals, courts, colleges and community centres.
  • Volunteer advisers give information and advice to clients on a very wide range of queries and problems. They also provide practical help, for example by writing letters, making phonecalls or negotiating on clients' behalf, representing clients at tribunals and carrying out specialist casework.
 

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