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Inside a Citizens Advice Bureau

1. Welcome
2. Reception
3. Information
4. Waiting Room
5. Giving advice
6. Phone advice
7. Outreach advice
8. Campaigning for change
9. Trustees meeting
10. Training and support

• Most bureaux provide advice by phone and some also provide email advice. To find the phone number for your local bureau see Find a CAB
• Volunteer advisers give information and advice to clients on a very wide range of queries and problems. They also provide practical help, for example, by writing letters, making phone calls or negotiating on clients' behalf, representing clients at tribunals and carrying out specialist casework.

Volunteer now