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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover

HomeAbout usTraining and support

Inside a Citizens Advice Bureau

Training and support
Photo of two women at a desk studying books. one talking to a trainer
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Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support
  • All CAB volunteers receive a thorough induction and support whatever their role in the bureau.
  • Volunteers receive travel expenses, and some bureaux are also able to pay for the cost of carers’ expenses.
  • Our volunteer advisers all receive free and comprehensive training in generalist advice, and many go on to train in specialist advice.
  • Most of the information needed by advisers is in our regularly updated electronic information system, and there is always a more experienced advice supervisor to provide support and guidance during advice sessions.
 

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