Inside a Citizens Advice Bureau

Inside a Citizens Advice Bureau

1. Welcome
2. Reception
3. Information
4. Waiting Room
5. Giving advice
6. Phone advice
7. Outreach advice
8. Campaigning for change
9. Trustees meeting
10. Training and support

• Each Citizens Advice Bureau is an independent registered charity, governed by its own board of volunteer trustees, who are ultimately responsible for the service provided by the bureau.
• Although day-to-day control is delegated to the bureau manager, trustees are ultimately accountable for the service the bureau provides. Trustees determine the strategic direction of the bureau, formulate policy and ensure that the bureau operates within its means and within the law.
• Some bureaux also have PR/marketing volunteers who help raise the local profile of the bureau, and others have volunteer fundraisers who help to secure the financial security of the bureau.

• Volunteer now