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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Inside a Citizens Advice Bureau

Waiting Room
Photo of a female volunteer greeting a male client
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Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support

Our advisers help people resolve over 5.5 million problems every year. Our main areas of enquiry include debt, housing, employment and benefits, but the one thing all our volunteer advisers find rewarding is the wide variety of enquiries and people they deal with every day.
 

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