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Inside a Citizens Advice Bureau

1. Welcome
2. Reception
3. Information
4. Waiting Room
5. Giving advice
6. Phone advice
7. Outreach advice
8. Campaigning for change
9. Trustees meeting
10. Training and support

Our advisers help people resolve over 5.5 million problems every year. Our main areas of enquiry include debt, housing, employment and benefits, but the one thing all our volunteer advisers find rewarding is the wide variety of enquiries and people they deal with every day.

Volunteer now