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Citizens Advice

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Citizens Advice service strategy 2008 - 2011 cover


Inside a Citizens Advice Bureau

Welcome
Photo of a female volunteer opening the bureau door to a male client
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Inside a Citizens Advice Bureau

    1. Welcome
    2. Reception
    3. Information
    4. Waiting Room
    5. Giving advice
    6. Phone advice
    7. Outreach advice
    8. Campaigning for change
    9. Trustees meeting
    10. Training and support
  • The Citizens Advice service is independent and provides free, confidential and impartial advice to help people resolve their legal, money, consumer and other problems. CAB advice is available to everybody, regardless of race, sex, disability, sexuality or nationality.
  • Citizens Advice Bureaux form the largest free advice-giving network in the UK and every CAB is a registered charity. The service has over 20,000 trained volunteers of all ages and backgrounds.
  • CAB advice is provided regularly from over 3,200 locations - from urban and rural bureaux, in people's homes, at outreach sessions in community venues, on the phone and some bureaux also provide email advice.
 

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