Our Executive Directors
The Citizens Advice Executive Team is led by our Chief Executive Gillian Guy.
Gillian Guy became Chief Executive of the independent charity Citizens Advice, the body that leads, supports and promotes Citizens Advice Bureaux across England and Wales, in July 2010. Gillian joined from Victim Support, where she was CEO and led a major programme of change and development of new and improved services for victims.
Previously Gillian trained as a lawyer and spent eleven years as CEO of the London Borough of Ealing. She served as a non-executive board member and Chair of the Audit Committee of the National Audit Office and also as a non-judicial member of the Sentencing Council for England and Wales. Gillian is currently Chair of the BBA Consumer Panel.
Director of Finance and Transformation
Alistair Cromwell joined Citizens Advice in May 2011 as Director of the Change Programme. In this role he will be running the overall programme of work which flows from the Government's Consumer Landscape review as well as our internal change programme.
Prior to joining Citizens Advice, Alistair spent 15 years in management consulting, most recently as a Director at KPMG where he led major transformation programmes in both the public and voluntary sectors. This followed a policy role in the Civil Service (in the Department for Education) before which he originally trained and qualified as a Chartered Accountant in private practice.
Assistant Chief Executive
Mike Dixon took up his role at Citizens Advice as Assistant Chief Executive in April 2011. He leads on strategy, planning and performance; external and internal communication, including public affairs and government relations; and governance.
Mike joined from Victim Support, where he led on policy and strategy. Prior to that he worked in the Prime Minister’s Strategy Unit and as Special Adviser to the Secretary of State in two Whitehall departments. He has also worked at the Institute for Public Policy Research and for a multinational advertising agency.
Director of People and Equality
Steve Whitehead joined Citizens Advice in November 2012. Having started his career as a trade union official, Steve moved into people management and development in 2000, and has held a series of senior roles in a number of local authorities. Prior to taking the decision that he wanted to work in the charity sector, Steve spent seven years at the London Borough of Newham, as the Deputy Director for legal, people and change, where he was responsible for the delivery of strategic people services and led a number of organisation-wide change initiatives.
Steve is a Chartered Fellow of the CIPD.
Director of Network Operations
Sue Wigley took up the post of Director of Network Operations in June 2011. Prior to that Sue was Area Director for Citizens Advice in Central and South England. Sue started in the Citizens Advice service as a volunteer and has held most bureau roles including being CEO of Leeds CAB. Experience outside the Citizens Advice service includes management roles in Bradford Council for Voluntary Service and Kirklees Council/ Kirklees Health Authority.
Director of Consumer Futures
Adam Scorer is the Director of Consumer Futures at Citizens Advice and has overall responsibility for developing and directing the work programme and impact.
Consumer Futures transferred to Citizens Advice in April 2014, in order to establish one point of contact for consumers seeking help and advice. It includes the statutory consumer watchdog formed in 2008 by the merger of Postwatch, Energywatch and the National Consumer Council.
Prior to his appointment with Consumer Focus, Adam was the Director of Campaigns for Energywatch, leading on all external advocacy work across the range of energy market issues. In advance of taking up the Energywatch role, Adam worked as a senior Public Affairs adviser for Which? (Consumers Association), gaining exposure to the policy challenges impacting consumers in a myriad of regulated sectors and public services.