Our Executive Directors
The Citizens Advice Executive Team is led by our Chief Executive Gillian Guy.
Gillian Guy became Chief Executive of the independent charity Citizens Advice, the body that leads, supports and promotes Citizens Advice Bureaux across England and Wales, in July 2010. Gillian joined from Victim Support, where she was CEO and led a major programme of change and development of new and improved services for victims.
Previously Gillian trained as a lawyer and spent eleven years as CEO of the London Borough of Ealing. She is a non-executive board member and Chair of the Audit Committee of the National Audit Office, Chair of the BBA Consumer Panel and has also served as a non-judicial member of the Sentencing Council for England and Wales.
Director of Finance and Transformation
Alistair Cromwell joined Citizens Advice in May 2011 as Director of the Change Programme. In this role he will be running the overall programme of work which flows from the Government's Consumer Landscape review as well as our internal change programme.
Prior to joining Citizens Advice, Alistair spent 15 years in management consulting, most recently as a Director at KPMG where he led major transformation programmes in both the public and voluntary sectors. This followed a policy role in the Civil Service (in the Department for Education) before which he originally trained and qualified as a Chartered Accountant in private practice.
Chief Information Officer
As CIO Jane leads the development and implementation of the organisation’s information technology, systems and services.
Jane joined Citizens Advice in September 2012, following seven very successful years at the Royal National Institute of Blind People (RNIB), where she was Head of Information and Knowledge Systems. Prior to her career at RNIB, Jane spent twenty one years with Barclays Bank, where she held a wide range of roles including Head of Business Design, responsible for the development of a case management solution, and Operational Architect, delivering the transformation of business operations.
Assistant Chief Executive
Mike Dixon took up his role at Citizens Advice as Assistant Chief Executive in April 2011. He leads on strategy, planning and performance; external and internal communication, including public affairs and government relations; and governance.
Mike joined from Victim Support, where he led on policy and strategy. Prior to that he worked in the Prime Minister’s Strategy Unit and as Special Adviser to the Secretary of State in two Whitehall departments. He has also worked at the Institute for Public Policy Research and for a multinational advertising agency.
Director of People and Equality
Photo and biography to follow.
Director of Network Operations
Sue Wigley took up the post of Director of Network Operations in June 2011. Prior to that Sue was Area Director for Citizens Advice in Central and South England. Sue started in the Citizens Advice service as a volunteer and has held most bureau roles including being CEO of Leeds CAB. Experience outside the Citizens Advice service includes management roles in Bradford Council for Voluntary Service and Kirklees Council/ Kirklees Health Authority.