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Our aims

Citizens Advice annual report and accounts 2004/05 contents     Next ›  

The Citizens Advice service aims:
› to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively and equally:
› to exercise a responsible influence on the development of social policies and services both locally and nationally.

Working together, Citizens Advice and bureaux will:
› make our services more accessible
› provide a quality service
› represent our clients’ interests
› raise our profile
› obtain the human and financial resources we need to achieve these goals.

Citizens Advice is the operating name of The National Association of Citizens Advice Bureaux.

Charity regisitration number: 279057

Citizens Advice annual report and accounts 2004/05 contents     Next ›