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The Citizens Advice service 2004/2005

Citizens Advice annual report and accounts 2004/05 contents   ‹ Previous   Next ›  

The Citizens Advice service has 475 member bureaux in England, Wales and Northern Ireland. All are independent registered charities.

The service was run by 27,621* people of which 76% are volunteers.

We have 20,874* volunteers in the service:
› 13,283* are advisers (3,308 of these are trainee advisers)
› 4,917* are trustees
› 2,675* are in other roles including administrators, social policy coordinators, IT support and fundraisers.

CAB information and advice was regularly delivered from nearly 3,400* locations, including 1,246* health locations, 483* schools and colleges, 218* prisons or courts, and 206* community venues such as libraries and shopping centres.

Advice was available for 1,876,104* hours during 2004/05 in bureaux, in the community, and by phone. Our advisers provided over 9.6 million hours of advice.

Our advice website, www.adviceguide.org.uk, received nearly 2.4 million visits, a 44% increase on the previous year.

CAB client problems

Citizens Advice Bureaux dealt with 5,259,000 new problems:

› 4,767,000 in England
› 271,000 in Wales
› 221,000 in Northern Ireland

  2003/04 2004/05 Percentage change
Benefits 1,723,000 1,566,000 -9%
Consumer 1,063,000 1,133,000 +7%
Employment 510,000 438,000 -14%
Housing 550,000 499,000 -9%
Legal 433,000 389,000 -10%
Other 716,000 694,000 -3%
Relationships 347,000 302,000 -13%
Tax 143,000 128,000 -10%
Utilities 120,000 110,000 -8%
Total 5,606,000 5,259,000 -6%

Amounts rounded to nearest thousand



* Some bureau supplied data was incomplete at the time of the report going to press. For complete data see Key facts about the Citizens Advice service 2004/05.
Citizens Advice annual report and accounts 2004/05 contents   ‹ Previous   Next ›