The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
In carrying out their roles, Citizens Advice staff ensure that they build into all their work and future plans a set of core values. The Citizens Advice values are to:
Our vision for the Citizens Advice service is to be recognised above all as an agent of social change; helping people take more control of their lives through accessible, responsive advice and enriching society through powerful influence on social policy.
Citizens Advice annual report and accounts 2008/2009 (
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