Citizens Advice annual report 2008/2009
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
- Provide the advice people need for the problems they face.
- Improve the policies and practices that affect people’s lives.
In carrying out their roles, Citizens Advice staff ensure that they build into all their work and future plans a set of core values. The Citizens Advice values are to:
- focus on customers
- achieve results
- continuously improve
- promote equality and fairness
- value each other
- work together
Our vision for the Citizens Advice service is to be recognised above all as an agent of social change; helping people take more control of their lives through accessible, responsive advice and enriching society through powerful influence on social policy.
Citizens Advice annual report and accounts 2008/2009 ( 0.63mb)