When someone contacts a Citizens Advice Bureau, the cause of their problem is often an unfair policy, practice or piece of legislation.
The number of clients we work with each year makes it possible to spot trends and comment with authority on the strengths and weaknesses of different policies. In fact we see it as our responsibility.
Our latest policy publications:
Holding payday lenders to account
Report showing payday lenders are failing to stick to their Good practice customer charter.
Browse all our publications by subject:
Search our publications by keyword or type:
Latest policy, news and views from Citizens Advice:
A free quarterly journal rounding up our current policy concerns:
Our parliamentary briefings help MPs and Assembly Members respond to key legislation and adopt an informed position in parliamentary debates:
We undertake quantitative analysis of the 7 million or so problems recorded in our client database each year. We also undertake qualitative analysis of the 50,000 problems that bureaux draw our attention to specifically. Then we act. We raise the issues with those who are causing them and suggest how they could be avoided.
As well as giving a voice to our clients, our policy work ensures new policies are based on evidence rather than assumptions, benefitting many more people than we could ever advise one-to-one.
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