Citizens Advice Cymru annual report 2010/2011
Consumer empowerment consumer choice
Citizens Advice Cymru - who we are and what we do
- 402,000 advice issues dealt with
- 114,000 individual clients advised
- 470,000 visits to the Wales section of our self-help website - www.adviceguide.org.uk
- 46,000 visits to Welsh language content of www.adviceguide.org.uk
- 25 Citizens Advice Bureaux in Wales
- 247 locations where the service provides free and independent quality assured advice
What we do
The Citizens Advice service helps people to resolve their problems. As the UK's largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing, plus everything in between.
In the last year, the Citizens Advice service helped 114,000 people with 402,000 problems in Wales. But we're not just here for times of crisis - we also use clients' stories anonymously to campaign for policy changes that benefit the population as a whole.
How we are structured
There are 25 Citizens Advice Bureaux across Wales all of which are registered charities delivering advice from 247 locations. Citizens Advice Cymru itself is also a registered charity, as well as being the membership organisation for bureaux. Together we make up the Citizens Advice service in Wales. Of the 1,630 people who work for the service in Wales, 1,206 are volunteers and 424 are paid staff. Through the training, information systems and operational support it provides, Citizens Advice equips bureaux to deliver the highest quality advice to their local residents. In turn, client evidence submitted by bureaux alerts Citizens Advice to widespread problems that require action at a national level.
How the public knows us
The Citizens Advice service offers information and advice face-to-face, by phone through Adviceline Cymru on 08444 77 20 20, by email, and online at adviceguide.org.uk. In total, Citizens Advice Bureaux make face-to-face advice available from 247 locations including high streets, community centres, doctors' surgeries, courts and prisons.
Citizens Advice Cymru annual report 2010/2011 ( 0.71mb)