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Citizens Advice benefits and tax credits policy publications

Citizens Advice regularly publishes evidence reports and briefings of CAB clients' problems. We use this evidence to campaign for changes in policies and services.

Welfare benefits is the second largest problem area for bureaux. Clients seek assistance with establishing eligibility, making benefit claims, chasing applications and appealing against decisions.

For our work on the Welfare Reform Bill: Parliamentary briefings


Citizens Advice also regularly responds to consultations using examples of CAB clients' problems:
Benefits and tax credits consultation responses