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Introduction to the Citizens Advice service

Citizens Advice introduction to the service 2011 cover

What we do

The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

In the last year alone, the Citizens Advice service helped 2.1 million people with 7.1 million problems. But we’re not just here for times of crisis –we also use clients’ stories anonymously to campaign for policy changes that benefit the population as a whole.

How we’re structured behind the scenes

Citizens Advice Bureaux deliver advice services from over 3,500 community locations in England and Wales, run by 382 individual charities, giving us more outlets than even the top two supermarket chains. Citizens Advice itself is also a registered charity, as well as being the membership organisation for bureaux. Together we make up the Citizens Advice service. Of the 28,500 people who work for the service, 21,500 of them are volunteers and 7,000 are paid staff.

Through the training, information systems and operational support it provides, Citizens Advice equips bureaux to deliver the highest quality advice to their local residents. In turn, client evidence submitted by bureaux alerts Citizens Advice to widespread problems that require action at a national level.

How the public knows us

The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via Adviceguide.org.uk. As well as from their high street premises, Citizens Advice Bureaux make face-to-face advice available from other locations including community centres, doctors’ surgeries, courts and prisons.

Introduction to the service 2011 (Adobe Acrobat Document 0.71mb)

Cyflwyno’r gwasanaeth 2011 (Adobe Acrobat Document 0.62mb)