Adviser resources

The Citizens Advice service is the UK's largest advice giving charity. The number of people we help and the number of problems we solve are very important to us. In order to increase those numbers we apply a business like approach to customer retention and recommendations, and that means making sure our clients have a positive experience.

Likewise the advice sector can only ever be as good as the quality of advice it provides. And at the heart of any first-rate advice service is the ability to offer clients accurate information that is appropriate to their circumstances.

In order to achieve this, advisers need easy access to accurate, detailed and up-to-date information, training tools, guidance and courses. Citizens Advice is able to provide the advice sector with all the essential resources that any adviser needs in order to offer their clients trusted, quality assured, independent advice.

What every adviser needs

Our AdviserNet CD covers all welfare issues from employment to benefits, housing to debt and is updated every month.

Adviser magazine is the only publication in the advice field to offer in-depth reporting of all the key advice areas: benefits, consumer, emplyment, housing and money advice. Readership: 10,000.

We provide a programme of training courses for all advisers and specialist case workers in welfare benefits, consumer and employment law, most with Continuing Professional Development (CPD) hours.

If your agency gives advice on any of our specialist subject areas, you may be interested in obtaining our expert support and advice by subscribing to our online consultancy service.