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We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
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Latest work

Fit for work 92x92Make ESA fit for work

We're calling for the Government to make the Employment and Support Allowance tests that determine people's ability to work fair, consistent and fit for work.

The voice of consumers

We’re responsible for consumer advice, advocacy and education. We give expert advice, speak up when things aren’t right and help you make informed choices.

Woman on phone in a bureauMaking welfare work locally

We showcase how local authorities and housing associations are managing the impact of welfare reform. Latest best practice examples are on the benefit cap and the under occupation penalty (the ‘bedroom tax’).

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How have we helped?

When we promote our work to the people who need us, and the people who fund us, we rely on being able to tell real life success stories.

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Every year the Citizens Advice service touches around two million lives. As charities we rely on your support.