Equality rights in money advice

Course outline

The Equality Act 2010 changed the legal duties of all service providers including creditors, enforcement agencies and financial institutions to remove disadvantage when providing services, goods and products, and introduced new rights to prevent discrimination. This course will give you new arguments and tools to tackle unfairness and disadvantage that your clients experience in their everyday contacts with these agencies.

Learning objectives

By the end of this course you will be able to:

use practical approaches to tackle the failures of service providers to make reasonable adjustments to their services
explain the changes introduced by the Equality Act 2010 and how they help in money advice
understand new age discrimination rights affecting financial services coming in October 2012
recognise when unfair treatment is unlawful discrimination
apply the main legal principles of protection from discrimination

Course accreditation

Level	CPD	NOS
Intermediate	5 hours	LA23, LA33, LA34, LA35, LA42

More details on our course accreditation.

To guarantee the best learning experience for all training course attendees, please select the course level most suited to your experience and prior knowledge.