The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.
The welfare benefits tutors all work for our welfare benefits team. Several have been giving advice on benefits for 20 years and each has considerable experience representing at appeal and commissioner levels.
Team members offer second-tier support to advisers on complex benefit areas and have particular expertise in those topics included in our training programme. They write and edit articles for ‘Adviser’ magazine and one member is the magazine’s editor, also chairing the National Association of Welfare Rights Advisers. Others contribute to the Disability Rights Handbook, with one sitting on the DWP Standards Committee Consultative Group.
Details of our welfare benefits courses can be found below.
| Course |
|---|
| Appealing to the upper tribunal |
| Benefits and mental health |
| Benefits overview |
| Capability and incapacity for work |
| Challenging decisions |
| DLA & and attendance allowance |
| Effective disability living allowance form completion |
| Employment and support allowance |
| Employment and support allowance - transitional issues and problem areas - New for 2010 |
| Habitual residence and the right to reside |
| Housing benefit – the tricky bits |
| Housing benefit overview |
| In work benefits |
| Introduction to social security law and appeal representation (3 days) |
| Introduction to welfare benefits (5 day) |
| Overpayments: understanding and challenging |
Tax credits - the tricky bits - free training for voluntary and community sector advisers. *Please note if you are not eligible for a place on our free course, or if the courses are fully booked please complete an
|
| Type of organisation | 1 day | 2 day | 3 day | 5 day |
|---|---|---|---|---|
| Citizens Advice Bureaux | £70 | £120 | £180 | £285 |
| Other voluntary organisations | £90 | £160 | £240 | £370 |
| Local authority/other statutory sector/housing association | £140 | £260 | £360 | £600 |
| Solicitors/other private bodies | £220 | £390 | £585 | £915 |
| Type of organisation | 1 day | 3 day |
|---|---|---|
| Citizens Advice Bureaux | £75 | £190 |
| Other voluntary sector | £95 | £250 |
| Local authority/housing associations/other statutory sector | £145 | £375 |
| Solicitors/other private bodies | £230 | £615 |
If you are able to book courses three months in advance (or more) we can offer you a 10% discount on the total cost.
All fees must be paid within 14 days of the date of invoicing.
100kb) to enquire about in-house delivery and submit to adviser.training@citizensadvice.org.uk