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Welfare benefits training courses

Specialist support iconCitizens Advice specialist support adviser training

About our tutors

The welfare benefits tutors all work for our welfare benefits team. Several have been giving advice on benefits for 20 years and each has considerable experience representing at appeal and commissioner levels.

Team members offer second-tier support to advisers on complex benefit areas and have particular expertise in those topics included in our training programme. They write and edit articles for ‘Adviser’ magazine and one member is the magazine’s editor, also chairing the National Association of Welfare Rights Advisers. Others contribute to the Disability Rights Handbook, with one sitting on the DWP Standards Committee Consultative Group.

For further information please see our welfare benefits tutors page

Course details

Details of our welfare benefits courses can be found below.

Course
Appealing to the upper tribunal
Benefits and mental health
Benefits for older people
Benefits overview
Challenging decisions
Delays, complaints and other issues
DLA & and attendance allowance
DLA for children
Effective disability living allowance form completion
Employment and support allowance - the tricky bits
Habitual residence and the right to reside
Housing benefit overview
Housing benefit – the tricky bits
In work benefits
Introduction to social security law and appeal representation (3 days)
Overpayments: understanding and challenging
Welfare reform
Work capability assessment - in detail
Tax credits and other HMRC benefits- free training for voluntary and community sector advisers.

Cost of a place for each of the courses within the current terms (January - September 2012)

Type of organisation1 day2 day3 day
Citizens Advice Bureaux£80£130£200
Other voluntary sector£100£180£260
Local authority/housing associations/other statutory sector£150£290£390
Solicitors/other private bodies£235£430£640

If you are able to book courses three months in advance (or more) we can offer you a 10% discount on the total cost.

All fees must be paid within 14 days of the date of invoicing.

Booking a training course