Challenging decisions

Course outline

Don’t take ‘no’ for an answer! Decisions can be challenged. This course looks at various ways of disputing benefit decisions, enabling your clients to choose the most effective and appropriate options available. This course is suitable for those with a good working knowledge of the benefits system who wish to challenge decisions more effectively.

Learning objectives

By the end of this course you will be able to:

recognise whether a decision has been made
differentiate between revision, supersession and appeal
identify which decisions may be challenged
decide whether to use revision, supersession or appeal to challenge a decision

Course accreditation

Level	CPD	NOS
Intermediate	5 Hours	LA50

More details on our course accreditation.

To guarantee the best learning experience for all training course attendees, please select the course level most suited to your experience and prior knowledge.

Duration one day 10.00am to 4.00pm