Challenging decisions
Course outline
Don’t take ‘no’ for an answer! Decisions can be challenged. This course looks at various ways of disputing benefit decisions, enabling your clients to choose the most effective and appropriate options available. This course is suitable for those with a good working knowledge of the benefits system who wish to challenge decisions more effectively.
Learning objectives
By the end of this course you will be able to:
- recognise whether a decision has been made
- differentiate between revision, supersession and appeal
- identify which decisions may be challenged
- decide whether to use revision, supersession or appeal to challenge a decision
Course accreditation
| Level | CPD | NOS |
| Intermediate | 5 Hours | LA50 |
More details on our Course accreditation
Duration one day 10.00am to 4.00pm
Course dates and venues
| Course Code | Date | Venue |
| 11T2CD3 | 17 January 2012 | Cardiff |
| 12T1CD1 | 17 April 2012 | Birmingham |
| 12T1CD2 | 19 June 2012 | Leeds |
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