Delays, complaints and administrative issues*

Course outline

Are benefit administration issues taking up valuable time? Do you want to learn how to become more effective at dealing with them? This course explores ways of addressing delay and administrative issues in DWP and local authority systems to get the best result for your clients. It also considers how to use complaints procedures, the Ombudsman service and legal arguments and how to select the best method for your client.

Learning objectives

By the end of this course you will be able to:

identify causes of delay and maladministration in benefit claim systems and the problems this results in for claimants and advisers and options available to assist clients
identify ways to solve problems using legal arguments
explain how to access and use complaints and compensation schemes, the Independent Case Examiner and Ombudsman
recognise the value of liaison and social policy work with local DWP and local authority offices

Course accreditation

Level	CPD	NOS
Intermediate	5 Hours	LA9, LA49, LA50

More details on our course accreditation.

To guarantee the best learning experience for all training course attendees, please select the course level most suited to your experience and prior knowledge.