• Tweet
• Like
• Share...
• Email page
• Print page

To email address: (required)

Your name: (required)

Confirm to email address: (required)

Your email address: (required)

Send Cancel

• Delicious
• Digg
• Facebook
• Google
• Reddit
• StumbleUpon
• Twitter

Close

Delays, complaints and other issues

Course outline

Are benefit administration issues taking up valuable time? Do you want to learn how to become more effective at dealing with them? This course explores ways of addressing delay and administrative issues in DWP and local authority systems to get the best result for your clients. It also considers how to use complaints procedures, the Ombudsman service and legal arguments and how to select the best method for your client.

Learning objectives

By the end of this course you will be able to:

• identify causes of delay and maladministration in benefit claim systems and the problems caused for claimants and advisers
• explain how to access and use complaints and compensation schemes, the Independent Case Examiner and the Ombudsman service
• recognise the value of liaison and social policy work with local DWP and local authority offices

Course accreditation

Level	CPD	NOS
Intermediate	5 Hours	LA9, LA49, LA50

Dates and venues

Duration one day 10.00am to 4.00pm

Course Code	Date	Venue
12T1DCI1	19 July 2012	Birmingham
12T1DCI2	06 September 2012	Leeds

Next step

Book this course

Check the price of this course

Book this course in-house ( 100kb)

Return to Welfare benefits courses

Get involved

• Donate now
• Get advice
• Our campaigns
• Volunteer with us
• Have we helped?