Introduction to the Citizens Advice service
What we do
The Citizens Advice service helps people to resolve their problems. As the UK’s largest advice provider we are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.
In the last year alone, the Citizens Advice service helped 2.1 million people with 7.1 million problems. But we’re not just here for times of crisis –we also use clients’ stories anonymously to campaign for policy changes that benefit the population as a whole.
How we’re structured behind the scenes
Citizens Advice Bureaux deliver advice services from over 3,500 community locations in England and Wales, run by 382 individual charities, giving us more outlets than even the top two supermarket chains. Citizens Advice itself is also a registered charity, as well as being the membership organisation for bureaux. Together we make up the Citizens Advice service. Of the 28,500 people who work for the service, 21,500 of them are volunteers and 7,000 are paid staff.
Through the training, information systems and operational support it provides, Citizens Advice equips bureaux to deliver the highest quality advice to their local residents. In turn, client evidence submitted by bureaux alerts Citizens Advice to widespread problems that require action at a national level.
How the public knows us
The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via Adviceguide.org.uk. As well as from their high street premises, Citizens Advice Bureaux make face-to-face advice available from other locations including community centres, doctors’ surgeries, courts and prisons.
Watch our animation to find out more about our work and how you could help to make a difference:
No matter who you are or what problems you face, Citizens Advice is here to help.
All you have to do is ask. You can find us in thousands of places across England and Wales, online and on the phone.
Say hello to Sophie. She was being badly treated at work, and barely making ends meet, but we helped her to sort things out and put a smile back on her face.
We recognised that others had similar problems to Sophie, so we talked to the government, and persuaded them to change the law, which helped thousands of others.
More and more people are coming to us for help. They’re struggling against debt, confused by benefits and fighting to keep their homes and jobs. Our help has never been more important.
We’re making it easier to get in touch, find the information you need and even start your own campaigns.
Our volunteers are ready to help, including Sophie, who joined us after getting her life back on track.
So if you need a helping hand, or can lend one, please join us and make society fairer at www.citizensadvice.org.uk